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Mission Assistance Representative

Department: Mission Assistance Team
Location: Colorado Springs, CO

Exemplify Financial Services’ commitment to serve with integrity and passion, execute with excellence, and demonstrate Christ-honoring care and professionalism while representing the mission of Young Life. Create solutions through collaborative efforts within the department and across departmental lines. This position is a customer service oriented person who prioritizes and completes multiple task projects with a positive and resourceful attitude to contribute to the Mission Assistance Team.

 

Essential Duties:

  • Answer a high volume of phone calls and accurately route calls to the appropriate person or department.
  • Provide detailed and accurate information to callers.
  • Maintain tracking records of calls, when necessary.
  • Provide basic Staff Resources and Young Life website navigation assistance to callers.
  • Provide backup assistance for the Financial Services’ check-run processes.
  • Respond to and accurately route email correspondence from Staff Resources and the Young Life website to the appropriate person or department.
  • Generate duplicate donor receipts and Year End Donor Giving Statements.
  • Perform daily Quality Control process on Special Receipts and Thank You letters before mailing/distribution of receipts.
  • Review, process/distribute mail items in “Without Money Queue” on a daily basis.
  • Perform donor database, Mission Directory and Lawson database maintenance to meet input standards and database requirements.
  • Process duplicate account combinations in donor database.
  • Sort and deliver all incoming Financial Services’ mail on a daily basis.
  • Assist and support the Financial Services department, as well as other departments and offices in the mission, with special projects when requested.
  • Perform other duties as assigned by manager.

 

Working Conditions:

  • Office environment.

 

Education:

  • Minimum of a high school education and some business related experience.

 

Experience Required for the Job:

  • Must have strong verbal and written communication skills.
  • Microsoft Office Suite proficiency (40 to 45 wpm).
  • Must have previous customer service experience.
  • Strong organizational and problem solving skills.
  • Must have exceptional customer service skills.
  • Must have strong Internet navigation skills.

 

This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with this job.  It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions.

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